Effective Date: April 2025
At Jacaranda Maternity, we are committed to protecting the privacy and confidentiality of our patients' personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our any branches or use our services.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, date of birth, address, contact information, insurance details, emergency contacts, etc.
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Health Information: Medical history, test results, pregnancy-related information, treatment plans, obstetric records, and other health-related data.
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Financial Information: Billing details, payment history, and insurance claims.
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Technical Information: Data from our website or patient portal such as IP address, browser type, and cookies (if applicable).
2. How We Use Your Information
We use your information for the following purposes:
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Providing medical care and maternity-related services
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Coordinating with other healthcare professionals or institutions
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Billing and insurance processing
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Patient education and support
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Compliance with legal and regulatory requirements
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Internal auditing and quality improvement
3. Information Sharing and Disclosure
We do not sell or rent your personal information. We may share your information in the following circumstances:
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With your consent
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With healthcare providers involved in your care
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With health insurance companies for claims processing
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With government or regulatory authorities when required by law
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With third-party service providers who assist with administrative tasks (e.g., IT support)
All third parties are required to maintain the confidentiality and security of your information.
4. Patient Rights
You have the right to:
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Access and obtain a copy of your medical records
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Request corrections to your personal or health information
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Request restrictions on how your information is used or shared
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Withdraw your consent where applicable
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File a complaint if you believe your privacy rights have been violated
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.
6. Use of Cookies and Digital Data
If you use our website or digital services:
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We may use cookies to enhance your browsing experience.
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We collect anonymized analytics to improve our services.
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You can disable cookies through your browser settings.
7. Children’s Privacy
We recognize the importance of protecting children’s privacy. We do not knowingly collect personal information from minors without parental or guardian consent, except as permitted by law for medical treatment.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and effective as of the revised date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us using the form below.